We know the business from cherries to jackpot
Don’t take a gamble with anything less

Book your NSW RSA & RCG with us now and receive an RSA and RSG Statement of Attainment which allows you to work in Queensland. 

Why do I need an RSG/RCG?

If you work in a gambling-related establishment, you need to have either a SITHGAM001 Provide Responsible Gambling Services (known as RSG) Statement of Attainment which is nationally accredited and valid in Qld, WA and NT or a Responsible Conduct of Gambling (RCG) Competency Card in NSW. A gambling-related establishment includes casinos, hotels and clubs. If you plan to work in hospitality, this is a useful course to have up your sleeve as most venues, hotels and clubs offer gambling in some form these days.
If you are searching for work in hospitality, we highly recommend you consider completing both your RCG and RSA courses.

On a student VISA.

If you are on a Student VISA (subclass 500) please note you are unable to book and complete our RSA and RSG/RCG courses we offer. As unfortunately, you can only complete training with a CRICOS training provider, Zealifi is not an approved CRICOS training provider. To discover a CRICOS training provider that could assist please visit the CRICOS website.

Do you need a RSA to work in Qld or NSW?

Working in Queensland: Zealifi offers the nationally accredited unit of competency SITHGAM001 Provide responsible gambling services RSG courses via online only.  On completion you will be issued with a Statement of Attainment which is valid for life. We also offer a fun Qld RSG online refresher course. This course is designed for those who have completed the Qld RSG accredited course and need to be refreshed on the nitty-gritty of the RSG legislation. This course is not mandatory.

Working in New South Wales: If you are new to the gaming industry or returning to a job requiring RCG competency after 5 years, you can attend one of our fortnightly face to face classes at Twin Towns Services Club in Tweed Heads. Zealifi is approved by Liquor and Gaming NSW to deliver this course. This class cannot be attended to renew your NSW RCG training. You will also be issued with the SITHGAM001 Provide responsible gambling services Statement of Attainment that allows you to work in Queensland.

NSW RCG expires after 5 years. For those who need to renew their RCG for another 5 years you must complete a 45 minute online refresher training course with Liquor and Gaming NSW. This refresher course can only be completed through Liquor and Gaming NSW. You cannot attend a NSW RCG public course or complete an online course provided by another RTO provider. When your NSW RCG is reaching its 5 year expiry date you will receive an email and/or SMS from Liquor and Gaming NSW about how to renew your competency card and a link to access and complete the online training through them only. A $35 renewal fee applies. You have 28 days after your card has expired to renew and complete the online refresher course. After that you need to complete a full RSA/RCG course through a registered training provider. For further information contact Liquor and Gaming NSW on (02) 9995 0300.

What do I receive after completing the online RSG course?

On completion of your online RSG course, you will receive a Statement of Attainment for the unit of competency SITHGAM001 Provide responsible gambling services.
Click here to access more information about Qld RSG from the Qld OLGR website.

What do I receive after completing the NSW RCG course?

On completion of your NSW RCG course you will be emailed an Interim Certificate. You can work with this Interim Certificate for 90 days until you need to have a competency card.
You can go to a NSW Service Centre to have your competency card processed or you can download your competency card onto your smart phoneclick here to find out how.

Require further information about your competency card? Find the answer by clicking this link or feel free to call our office on 1300 122 287.

Recognition of Prior Learning (RPL) option is available for this course, please call the office on 1300 122 287 to discuss this further.

Why choose Zealifi for RSG/RCG?

We are an Approved RCG training provider on the NSW Liquor and Gaming. (Academy Hospitality Australia: Australian Consulting & Training Solutions Pty Ltd & Zealifi)

We make sure trainees fully understand the legal obligations and ramifications of contravening the regulations but we also deliver the training in context and share tips and hints to help them deal with real-life gambling-related situations. Participants will learn to identify the signs of problem gambling, develop skills to handle difficult situations and get a deeper appreciation of the risks of problem gambling. Let’s work together to make gambling a positive, responsible and enjoyable part of hospitality life.

"Just a quick note to say thanks to Julie for making the booking of my RCG course so simple and Kelvin for ensuring the course itself was really enjoyable when it could so easily have been quite mundane. Kel shared his life experiences and funny situations with us that related to the course which also made it so much easier to learn. Interesting = memorable. Thanks so much both of you, brilliant experience and I will be back to you for any further training I need and will certainly spread the word on your organisation".

Kathy Shannon


Complete course online

Complete face to face

Contact Zealifi on 1300 122 287 or fill out the form below